PRIVACY POLICY

(Effective Date: April 19, 2025)

Introduction: Our Commitment to Your Privacy

Welcome to Palm Insights (palminsights.com)! We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect when you visit our website and use our online palm reading and astrological forecast services, how we use and share that information, and the choices you have regarding your data.

This policy applies to Palm Insights, operated legally under the same name and based in Mumbai, Maharashtra, India. When we say “we,” “us,” or “our,” we mean Palm Insights. When we say “you” or “your,” we mean you, the visitor or user of our services.

Please read this policy carefully. By using our website and services, you acknowledge you have understood the terms of this Privacy Policy.

What Information We Collect

We collect different types of information to provide and improve our services, process your requests, and communicate with you. This includes:

  • Personal Identification Information: Your name and email address. Your phone number is optional.
  • Sensitive Personal Information for Readings:
    • Astrological Data: Your date, time, and place of birth for astrological forecasts.
    • Palmistry Data: Clear images of your palms and close-up images of your fingertips showing fingerprint patterns for palm readings.
    • User Context: Any specific questions or notes you voluntarily submit related to your reading request.
  • Account Information (Optional): If you choose to create an account, we collect your chosen username and password (encrypted format).
  • Payment Information: We use PayPal to process payments. While we may receive transaction confirmation details (like transaction ID and amount), we do not directly collect or store your full credit card number or financial account details. PayPal’s collection and use of your information are subject to their own privacy policy.
  • Technical and Usage Information:
    • Information collected via Fathom Analytics, which includes anonymized IP addresses and general visitor data (like browser type, device type, pages visited, time spent on site). Fathom Analytics is privacy-focused and does not use cookies to track you.
    • Information collected via Facebook Pixel, which may include actions you take on our website (like visiting a page or initiating a checkout). This helps us understand user behaviour and potentially tailor advertising on Facebook platforms.
    • Standard web server logs (which may include IP address, access times, browser type).

How We Collect Your Information

We collect information in several ways:

  • Directly From You: When you fill out forms on our website, request a reading, optionally create an account, make a purchase, or contact us (e.g., via email).
  • Through Email Communication: You submit your palm and fingertip images, and potentially questions/notes, to us via email.
  • Automatically Through Technology: When you browse our website, we use analytics tools like Fathom Analytics and tracking technologies like the Facebook Pixel to gather technical and usage data.

How We Use Your Information

Your information is used for the following purposes:

  • To Provide Our Services: Primarily, to generate and deliver the personalized palm readings and astrological forecasts you request, using the specific birth data, palm/fingertip images, and context you provide.
  • To Process Payments: To facilitate transactions through our payment processor (PayPal).
  • To Communicate With You: To respond to your inquiries, send you information about your orders or account, provide customer support (via [email address removed]), and send administrative messages.
  • For Marketing and Newsletters (With Your Consent): If you opt-in, we may send you promotional emails or newsletters about our services, special offers, or insights we think you might find interesting. You can easily opt-out at any time using the “unsubscribe” link in the emails or by contacting us.
  • To Improve Our Website and Services: We use anonymized analytics data (from Fathom Analytics) to understand how users interact with our site, identify areas for improvement, and enhance user experience. Data from Facebook Pixel helps us understand user flow and the effectiveness of potential advertising.
  • For Security and Legal Compliance: To protect the security and integrity of our website, prevent fraud, enforce our terms of service, and comply with legal obligations.

Sharing Your Information

We respect your privacy and limit sharing your personal information. We may share your data in the following circumstances:

  • To Provide Our Services: With Our Readers/Astrologers: Your relevant personal information (name, email, birth data, palm/fingertip images, user notes/questions) is shared digitally (via email) with the independent contractor(s) performing your reading or forecast. Our contractors are bound by confidentiality requirements and are prohibited from sharing your data with any third party without your explicit permission.
  • With Service Providers: We engage third-party companies and individuals to perform services on our behalf. These include:
    • Payment Processing: PayPal processes your payments. Their use of your data is governed by their privacy policy.
    • Analytics: Fathom Analytics provides privacy-focused website analytics. Facebook Pixel provides usage insights and supports marketing efforts.
    • Email Services: Our email provider stores communications, including submitted images and notes.
    • Cloud Storage: We use encrypted cloud storage to securely store data, including palm/fingertip images.
    • Website Hosting: Our hosting provider maintains the servers where our website resides (located in the UK). These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: If Palm Insights is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

We will not sell your personal information to third parties.

Cookies, Pixels, and Analytics

  • Fathom Analytics: We use Fathom Analytics for website statistics. It’s a privacy-focused tool that doesn’t use cookies and anonymizes your IP address and other data, providing us with general insights without tracking individual users across different websites.
  • Facebook Pixel: This is a small piece of code that allows us to measure, optimize, and build audiences for potential advertising campaigns on Facebook. It helps us understand actions taken on our website. You can manage your Facebook ad preferences within your Facebook settings.
  • Future Technologies: We may implement other tracking technologies or cookies in the future to enhance website functionality or marketing efforts. We will update this policy accordingly.
  • Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. However, limiting the ability of websites to set cookies may worsen your overall user experience.

However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Security

We take the security of your data seriously and implement reasonable technical and organizational measures to protect it from unauthorized access or disclosure. These include:

  • Encryption: Using SSL/TLS encryption for data transmitted to and from our website.
  • Secure Storage: Storing sensitive data like palm/fingertip images on encrypted cloud servers.
  • Secure Payments: Utilizing a reputable payment gateway (PayPal) that employs strong encryption for transaction data.
  • Access Controls: Limiting access to personal data to authorized personnel and contractors who need it to perform their duties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Reading/Forecast Data (Birth Info, Palm/Fingertip Images, Notes): This data is generally kept indefinitely to allow for potential follow-up consultations or reference, unless you request its deletion, or if we need to delete it due to storage constraints.
  • Account Information: If you create an account, we keep your information as long as your account is active or until you request deletion.
  • Communication Records: Emails and support requests may be kept to maintain a record of our interactions.
  • Payment History: Transaction confirmations are retained for up to 10 years, as required by our banking partners and relevant financial regulations in India.
  • Anonymized Analytics Data: Aggregated or anonymized data may be kept indefinitely for analysis purposes.

If you request deletion of your data, we will take reasonable steps to remove it from our active systems, subject to legal or regulatory retention requirements (like payment history).

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including India (where we are based), the UK (where our website servers are located), and potentially other countries where our cloud storage providers, email providers, or independent contractors operate.

Data protection laws in these countries may differ from those in your jurisdiction. By using our services, you acknowledge and consent to the transfer of your information to these countries.

We take steps to ensure that your data receives an adequate level of protection in the jurisdictions in which we process it, including relying on contractual safeguards where applicable. Our readers/astrologers are bound by confidentiality agreements regardless of their location.

Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these may include the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., legal retention requirements).
  • Object to Processing: Object to the processing of your data in certain circumstances (e.g., for direct marketing).
  • Restrict Processing: Request that we restrict the processing of your data under certain conditions.
  • Data Portability: Request a copy of your data in a structured, machine-readable format (where applicable).
  • Withdraw Consent: If we rely on your consent to process your data (e.g., for marketing emails or sensitive data like palm images), you have the right to withdraw that consent at any time.

How to Exercise Your Rights: To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

Third-Party Websites

Our website may contain links to other websites, such as our payment processor (PayPal). This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the updated policy on this page with a new “Effective Date” and may also notify you through other means (such as email, if we have your address). We encourage you to review this policy periodically.

Governing Law

This Privacy Policy and any disputes relating thereto shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Palm Insights
Email: su*****@**********ts.com